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The Surprising Cost Savings: On-Site IT Support vs Business IT Support

Are you tired of feeling like your business is bleeding money when it comes to IT support? Well, buckle up because we have some surprising cost-saving secrets for you! In today’s digitally-driven era, having reliable and efficient tech support is non-negotiable. But here’s the twist: on-site IT support might not be as budget-friendly as you think. Get ready to uncover the hidden gems of business IT support that could revolutionise your company’s bottom line while keeping those pesky expenses in check. Trust us – this blog post will leave you questioning everything you thought you knew about managing your tech needs!

Introduction: What is IT Support?

The term “IT support” covers a wide range of services and can mean different things to different businesses. In general, IT support is responsible for the maintenance and upkeep of a company’s computer systems and networks. This includes ensuring that all hardware and software is up to date and running smoothly, as well as troubleshooting any issues that may arise.

There are two main types of IT support: on-site and business. On-site support refers to having an in-house team of IT professionals who are responsible for maintaining your company’s systems. This can be a costly endeavour, as you will need to pay salaries and benefits for your IT staff. Additionally, you will need to provide them with the appropriate tools and resources to do their job effectively.

Business IT support, on the other hand, is a service that is provided by an outside company. This can be a more cost-effective solution for businesses, as you will not need to pay for salaries or benefits for your IT staff. However, you will still need to ensure that the company you hire has the necessary tools and resources to provide effective IT support.

On-Site IT Support: Pros and Cons

On-site IT support can be a great asset for businesses, providing a dedicated team to manage all of your company’s IT needs. However, there are also some potential downsides to on-site support that you should be aware of before making a decision. Here are some pros and cons of on-site IT support to help you decide if it’s right for your business:


  1. On-site support can provide peace of mind, knowing that you have a dedicated team to handle all of your IT needs.
  2. Having an on-site support team can improve response times to IT issues, as they will be on hand to resolve problems quickly.
  3. On-site support teams can offer tailored solutions to your company’s specific IT needs.
  4. Having an on-site team can build trust and foster better communication between the IT department and other parts of the business.


  1. On-site support can be expensive, as you will need to cover the costs of salaries, benefits, and training for your team members.
  2. There is always the risk that an on-site support team member could leave the company, taking valuable knowledge and expertise with them.
  3. If your business is located in a remote area, it may be difficult to find qualified on-site support staff who are willing to relocate.

Business IT Support: Pros and Cons

There are many factors to consider when trying to decide if business IT support is the right solution for your company. The pros and cons of business IT support can help you make the best decision for your business.

The Pros: 

–  You will have a team of IT professionals working to keep your systems up and running smoothly. This can save you time and money in the long run by preventing costly downtime.

– Business IT support can be tailored to fit the specific needs of your company. This means that you will only pay for the services that you need, which can save you money.

– Many business IT support companies offer 24/7 support, which can be extremely helpful if you have employees who work remotely or in different time zones. This ensures that someone will always be available to help with any technical issues that may arise.

The Cons: 

– The upfront cost of business IT support can be expensive, particularly if you require a lot of services. However, this cost should be weighed against the potential savings in time and money that could be achieved by having a reliable IT team in place.

– Business IT support contracts can be inflexible, which means that you may end up paying for services that you don’t end up using. It’s important to read the fine print of any contract before signing it to ensure that you understand what you’re paying for.

Cost Comparison of On-Site vs Business IT Support

The cost of on-site IT support can be prohibitive for small businesses. The average hourly rate for an on-site IT support technician is £100, and most businesses require at least one on-site visit per week. This can add up to a significant expense over the course of a year.

Business IT support services offer a more cost-effective solution for small businesses. For a monthly fee, businesses can receive unlimited remote IT support from a team of experienced technicians. This service is often much less expensive than hiring an on-site IT support staff, and it provides around-the-clock coverage so that businesses can get the help they need when they need it.

Benefits of Outsourcing Business IT Support

When businesses outsource their IT support, they can save on a number of costs, including:

  1. Wages and benefits: When you outsource IT support, you don’t have to pay for an in-house IT team’s wages and benefits. This can be a significant cost savings for businesses.
  2. Training and development: Outsourcing IT support can also help businesses save on training and development costs. When you outsource, you have access to a team of experts who are already trained and experienced in the latest technologies. This can save your business the time and money it would take to train an in-house team.
  3. Equipment costs: Outsourcing IT support can also help businesses save on equipment costs. When you outsource, you don’t have to invest in expensive equipment for your in-house team. Instead, you can access the latest technology through your outsourcing provider.
  4. Office space: When you outsource IT support, you don’t need to allocate office space for an in-house team. This can free up valuable office space for other uses.
  5. Utility costs: Outsourcing IT support can also help businesses save on utility costs. When you outsource, you don’t have to pay for the electricity and other utilities used by an in-house team.

How to Choose the Right Provider for Your Needs

In order to get the most cost-effective IT support for your business, it is important to understand the difference between on-site and off-site support, and the pros and cons of each option.

On-site support means that you have a team of IT professionals working in your office who are responsible for maintaining and repairing your computer systems. This can be a great option if you have complex IT needs or if you need someone to be available during regular business hours. However, it can also be more expensive than other options, and you may need to provide your own office space and equipment for the team.

Off-site support means that you contract with an IT company to provide support services remotely. This can be a more affordable option, since you don’t have to pay for office space or equipment. However, it can also be less reliable, since the team is not on-site to resolve issues as they arise.

The best way to choose the right provider for your needs is to assess your specific needs and budget, and then compare the different options side by side. Make sure to read reviews of different providers before making your final decision.


As businesses continue to grow, the need for reliable and cost-effective IT support becomes even more imperative. After analysing both on-site and business IT support models, it’s clear that there are advantages and disadvantages to each approach. Ultimately, though, when it comes down to the bottom line of cost savings, on-site support is often the most economical option. With careful planning and research of your needs alongside a reputable provider,  you can rest assured that you’ll be getting superior service at an unbeatable price.

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